Refund Policy

1. 30-Day Satisfaction Guarantee

We stand behind DeckView. If the product genuinely does not do what it promises, you can request a full refund within 30 days of your purchase date using our contact form.

To process your request we will ask for a brief reason — this helps us understand what went wrong and improve the product. Refund requests are reviewed individually and are subject to the terms below.

2. Usage Limits on Refund Eligibility

Because DeckView provides immediate, full access to paid features upon purchase, refund eligibility is subject to reasonable usage limits:

• Starter / Pro / Max: Refunds are available if your account has fewer than 25 total deck views recorded across all your decks during the refund window.
• Agency: Refunds are available if your account has fewer than 10 total deck views and you have not used AI Insights or bulk export features during the refund window.

These limits exist to distinguish genuine dissatisfaction from substantive use of the product. If your usage exceeds these thresholds, we may offer a partial refund or account credit at our discretion.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• The 30-day window has passed since the original purchase date.
• The account has been suspended or terminated for a violation of our Terms of Service.
• The request is from an account that has previously received a refund for any DeckView product.

4. Payment Processing

All transactions and refunds are processed via Dodo Payments. Once a refund is approved and initiated by us, it may take 5–10 business days to appear on your statement depending on your bank or card issuer.

5. How to Request a Refund

Use our contact form with the following:

• The email address used for the purchase.
• Your Dodo Payments order ID (optional but speeds things up).
• A brief description of why DeckView didn't work for you.

We aim to respond within 2 business days.

6. Policy Abuse

We reserve the right to decline refunds where there is evidence of bad faith — including purchasing with the intent to extract value before refunding, or repeated purchase-and-refund patterns across accounts.